Returns Policy
We aim to ensure you’re satisfied with your purchase. However, if you’re not completely happy, please review our return policy below.
Eligibility for Returns
- Returns are accepted within 7 days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging, tags, and accessories intact.
- Customized or personalized items are non-returnable unless there is a manufacturing defect.
Non-Returnable Items
- Used or damaged items.
- Custom or personalized products.
- Seasonal or clearance items marked as “Final Sale.”
Return Process
- Contact Us: To initiate a return, please contact our customer service at [insert contact email] or [insert phone number] with your order number and reason for the return.
- Return Authorization: Once approved, we will provide return instructions, including where to send your item.
- Shipping Your Return: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defect).
- Inspection and Refund: Upon receiving and inspecting the item, we will process your refund. Refunds typically take 5-7 business days to appear in your original payment method.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order for the replacement.
Refunds
- Refund Method: Refunds are issued to the original payment method or as store credit, depending on your preference.
- Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or provide a full refund, depending on your preference.
Contact Us
For any questions about our Shipping & Returns Policy, please contact us at:
- Email: info@
- Phone: +92 329 3054681