Frequently Asked Questions
1. Ordering & Products
Q: What types of events do you provide decor for?
A: We specialize in decorations for birthdays, Shadi (weddings), corporate events, and a range of other celebrations, including baby showers, graduations, bridal showers, anniversaries, and more.
Q: Do you offer customized themes?
A: Yes! We offer customized themes for all types of events. You can choose from our existing themes or contact us for a fully personalized design that fits your event’s style.
Q: Can I see a sample of your decorations?
A: Absolutely. We showcase samples of our decor themes and event setups on our website to give you a realistic view of what to expect. Additionally, feel free to reach out if you’d like more details on any specific theme.
2. Shipping & Delivery
Q: Where do you deliver?
A: We deliver party supplies across Pakistan. For event setup and decoration services, we currently operate in Karachi.
Q: How long does delivery take?
A: Standard delivery typically takes 3-7 business days. Express delivery may be available for select locations, which takes 1-3 business days. Shipping times are provided at checkout.
Q: What are the shipping costs?
A: Shipping costs depend on the weight and destination of your order. Exact costs are calculated during checkout for your review before completing your purchase.
3. Returns & Exchanges
Q: Can I return an item if I’m not satisfied?
A: Yes, we accept returns within 7 days of delivery, provided the items are unused and in their original packaging. Custom or personalized items are non-returnable unless they are defective.
Q: How do I initiate a return?
A: To start a return, please contact us at [insert contact email] or [insert phone number] with your order details and reason for return. Our team will guide you through the process.
Q: How will I receive my refund?
A: Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned items.
4. Event Services
Q: What event services do you provide in Karachi?
A: In Karachi, we offer full event management services, including decoration, photography, videography, catering, and printing services for birthdays, weddings (Shadi), and corporate events.
Q: How far in advance should I book event services?
A: We recommend booking at least 2-4 weeks in advance to ensure availability, especially during peak seasons. Contact us early to discuss your event needs.
5. Customization & Themes
Q: Can I request a theme not listed on your website?
A: Yes, we are happy to create custom themes based on your vision. Contact our team to discuss your ideas, and we’ll work with you to bring them to life.
Q: What types of themes are available?
A: We offer a variety of themes for every occasion, including Romantic Candle Light Dinner, Baby Shower, Gender Reveal, Aqeeqah Mubarak, First Birthday, Engagement, Bridal Shower, and more.
6. Account & Payment
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save items to your wish list, and view your order history.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as online banking and cash on delivery (COD) for certain locations.
Q: Is my payment information secure?
A: Yes, we use industry-standard security measures to protect your payment information. All transactions are encrypted to ensure your data is safe.
7. Discounts & Promotions
Q: Do you offer discounts for repeat customers?
A: Yes! We value our loyal customers and offer discounts on repeat orders. Stay updated by signing up for our newsletter or following us on social media.
Q: How can I stay updated on new themes and promotions?
A: You can subscribe to our newsletter, follow us on social media, or check the “Deal of the Day” section on our website for the latest promotions and offers.
8. Contact Us
Q: How can I reach customer support?
A: You can contact our customer support team via email at info@ or call us at [insert phone number]. We’re here to help with any questions or concerns.